Effective Date: 27th November 2025 Business Name: Five Star Therapy

1. Introduction

At Five Star Therapy, we are committed to protecting your privacy and ensuring that your personal information is handled with the highest standards of confidentiality. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services, whether online or in person.

2. Information We Collect

We may collect the following types of information:

Personal details: Name, date of birth, address, contact information.

Health information: Medical history, mental health concerns, therapy notes, treatment plans.

Payment information: Billing details, invoices, and receipts.

Digital data: Email correspondence, online booking details, and information shared during virtual sessions.

3. How We Use Your Information

Your information is used for:

Providing therapy services (assessment, treatment, and support).

Administrative purposes (scheduling, billing, and record keeping).

Legal and regulatory compliance (attendance at EHCP reviews, safeguarding responsibilities).

Improving services (quality assurance, anonymised data for service evaluation).

4. Confidentiality & Sharing

All information shared in therapy sessions is confidential.

Information will only be disclosed if:

Required by law (e.g., safeguarding concerns, court orders).

You provide explicit written consent.

It is necessary to protect you or others from serious harm.

We may share information with other professionals (e.g., GPs, schools, social services) only with your consent unless legally required.

5. Data Storage & Security

Paper records are stored securely in locked cabinets.

Digital records are encrypted and password-protected.

Online sessions are conducted via secure, GDPR-compliant platforms.

We retain records for 7 years in line with professional and legal requirements.

6. Your Rights

You have the right to:

Access your personal information.

Request corrections to inaccurate data.

Request deletion of your data (subject to legal obligations).

Withdraw consent for data processing.

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

7. Online Therapy Specifics

Online sessions are conducted via secure video platforms.

We do not record sessions unless explicitly agreed upon in writing.

Clients are responsible for ensuring privacy on their own devices and internet connections.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Bhopendra Janagal | Five Star Therapy Email: Fivestartherapy5@gmail.com